Terms of Service

Last updated: October 18, 2026

1. Acceptance of Terms

By accessing or using any services offered by PreProx, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our Products, Services, or Websites.

These Terms constitute a binding agreement between you and PREPROX. If you are using our services on behalf of an organization, you represent that you have the authority to agree to these Terms on behalf of that organization.

You must be at least 18 years old to use our services.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

2. Products and Services

PREPROX provides internet traffic proxy services and temporary SMS verification numbers (“Products” or “Services”) to its users. These may include proxy connections, temporary US-based mobile numbers, extensions, tools, or related offerings made available from time to time.

2.1. Static marketplace proxy leases

A marketplace proxy purchase provides one 24-hour lease period for the selected static proxy connection. Shared and private plans, locations, and Mobile or Wi-Fi networks depend on available inventory. The start and expiry timestamps shown for your lease identify its active period.

Unlimited bandwidth means proxy traffic is not billed per GB during the active lease period. Acceptable-use restrictions still apply. Unlimited bandwidth does not mean unlimited API requests, guaranteed connection speed, uninterrupted availability, or guaranteed access to a particular website or service.

GB-based residential data packages, SMS verification and rental numbers have separate product features, pricing and eligibility rules. Their balances and allowances are not included in a marketplace lease. The Marketplace API does not purchase or manage those products.

To use our services, you are responsible for acquiring all necessary equipment and internet access at your own expense. Services are provided on an “as-is” basis without guarantees regarding specific outcomes or performance.

3. Payments, Renewals and Refunds

Payments for proxy purchases, SMS verifications, deposits, or other services will be processed via supported payment mechanisms displayed at the time of purchase. All sales are final unless otherwise stated in a specific refund policy provided prior to purchase or applicable law requires otherwise.

3.1. Marketplace pricing and wallet authorization

Marketplace website and API purchases use PreProx customer selling prices and the account's USD wallet balance. You pay per lease rather than per GB. Creating an API key does not buy a proxy lease or add wallet funds. Granting purchase and lease-management permission allows an integration using that key to create quotes, purchase leases and make supported changes for the assigned account.

API quotes are valid for five minutes and do not reserve inventory. Review the quoted amount and your maximum accepted price before purchasing. A purchase requires sufficient wallet balance, a valid quote and a price that passes checkout validation. The API will not charge more than the accepted quote or your submitted price ceiling.

Send one unique Idempotency-Key for each intended API purchase. When retrying that purchase, reuse the same key and request body. If an operation is pending or uncertain, retain its request ID and contact support before attempting a replacement transaction. A timeout alone does not establish that a purchase failed.

3.2. Optional auto-renewal

Auto-renewal is off for a newly purchased marketplace lease unless you enable it. Enabling it authorizes additional paid 24-hour lease periods, charged to your wallet at the purchase price recorded for that lease. Charges for a renewal already fulfilled may be recorded when its status is synchronized.

To stop future renewals, disable auto-renewal for the lease in your dashboard or through the supported API setting. Confirm that the change succeeded before relying on it. A renewal already fulfilled remains payable; if an outstanding renewal cannot be settled because of insufficient balance, a setting change can fail and leave auto-renewal enabled. Fund the wallet or contact support@preprox.com promptly if you cannot disable it.

Expiring or revoking an API key, pausing API access, or signing out does not cancel an existing lease or disable auto-renewal. API key lifetime and lease duration are separate. Do not rely on an empty wallet as a cancellation method.

3.3. Marketplace lease cancellation and refunds

A marketplace refund requires an active, unexpired lease and a successful live check confirming that it is eligible for a refund and has no inbound or outbound data usage. An unused lease alone does not guarantee refund eligibility. If current usage or eligibility cannot be verified, the refund is not approved on the basis of cached information.

After cancellation is confirmed, an eligible refund credits the original purchase price to your existing PreProx wallet once. Repeating a successful cancellation does not produce another credit. A pending or uncertain cancellation requires reconciliation; do not repeatedly submit cancellation requests to bypass that status. Contact support with the lease and request identifiers, without including API secrets or proxy passwords.

These eligibility checks apply to website, chat and Marketplace API refund requests. An expired lease or a lease with detected usage is not eligible through the automatic lease-refund process, without limiting any remedy required by applicable law.

3.4. SMS verification refunds

SMS Verification Guarantee: If an SMS verification code is not successfully received within the allocated timeout window (typically 420 seconds), the session will automatically expire and the transaction cost will be instantly refunded to your PREPROX wallet. Manually cancelled active SMS sessions before code arrival are also fully refunded to the user wallet.

3.5. Cryptocurrency deposits and service credits

Except where applicable law requires otherwise, cryptocurrency deposits are not redeemable as a cryptocurrency or cash refund. This deposit restriction does not prevent an eligible service cancellation from being credited to your PreProx wallet under the relevant product's refund rules. A wallet credit is separate from returning the original deposit or payment.

4. Acceptable Use Policy

You agree not to use our Services for any unlawful or prohibited activities. This includes, but is not limited to:

• Unauthorized access, hacking, or security breaches
• Spamming, fraud, phishing, or unsolicited messaging
• Using SMS verification numbers to register accounts for financial fraud, illegal impersonation, or harassment
• Use of the Services for any illegal or harmful activities
• Disruption, interference, or damage to networks, systems, or data
• Denial-of-service attacks, malware distribution, credential theft, or unauthorized collection of private information
• Bypassing API authentication, ownership checks, rate limits, refund safeguards, or account and network restrictions
• Using multiple keys or repeated requests to evade service limits or create duplicate wallet credits
• Abusive, threatening, harassing, or offensive behavior

We reserve the right to suspend or terminate access to Services for users who violate these Terms.

Use only systems and data you are authorized to access, and comply with applicable law and relevant destination-service rules. Unlimited lease bandwidth remains subject to this policy; it does not authorize harmful traffic or interference with other customers or upstream networks.

5. Third-Party Websites & Promotions

Our Services may include links to third-party websites or services. PREPROX is not responsible for the content, policies, or actions of these third parties. Participation in any third-party promotion or advertising is at your own risk.

6. Intellectual Property

All content, graphics, logos, and other materials on our Websites are the property of PREPROX or its licensors and are protected by intellectual property laws. You may not copy, distribute, modify, or reverse-engineer any of this content without written permission.

7. Content You Create

Content you deliberately submit for public display or as general product feedback is considered non-confidential, and by submitting it you grant PREPROX a perpetual, worldwide right to use, adapt, publish, and distribute that content for any purpose.

This public-content and feedback permission does not apply to private support messages, account information, API secrets, private API request data or proxy connection credentials. Personal data remains subject to the Privacy Policy. Do not submit confidential or proprietary information for public display unless you are authorized to do so.

8. Privacy & Security

In order to access certain products or services, you may need to register an account and provide personal information. You are responsible for maintaining the confidentiality of your password and account.

All personal information is handled in accordance with our Privacy Policy. Do not send passwords, API keys or proxy connection credentials in public posts or ordinary support messages. If you suspect a key is exposed, revoke it and contact support promptly.

9. Account Activity and Inactivity

To keep our records accurate and protect unused accounts, PREPROX records the date of your most recent sign-in or authenticated use of the Services.

An account may be marked inactive after one month without recorded activity. An account that remains inactive for five months may be disabled, suspended, or otherwise restricted from accessing the Services. We may contact you using the email address associated with your account before or after taking action where reasonably practicable.

We do not automatically delete accounts under this inactivity process. You may contact support to request review or restoration of a disabled account, subject to verification, legal requirements, security concerns, and any other applicable account restrictions. You are responsible for keeping your account email current and using the account regularly if you want it to remain active.

10. Marketplace API and API Keys

10.1. Scope and account access

The PreProx Marketplace API supports discovery, quotes, purchases and management of static 24-hour marketplace proxy leases only. It does not provide GB data, SMS verification, rental-number, payment, wallet top-up or account-administration endpoints. A verified, enabled account and a valid dedicated API key are required.

Each key acts on its assigned account's wallet and leases. Read access allows account, inventory and owned-lease queries; purchase and lease-management access also permits quotes and supported changes that can spend wallet funds. Grant permissions only to trusted integrations that you are authorized to operate.

10.2. Key lifetime and protection

Key expiry options are 1, 3, 6 or 12 calendar months, or Never. Never means no scheduled key expiry; it does not prevent revocation, account restrictions or service suspension. The full secret is shown once. Store it securely on your server, keep it out of public code and shared files, and revoke unused or exposed keys.

Key creation and documentation may remain available while API requests are paused. Key expiry or revocation prevents subsequent requests using that key; it does not extend a lease, reverse a completed purchase or change an existing lease's auto-renewal setting.

10.3. Request limits and the playground

API requests are subject to key, account and network limits described in the documentation. Follow retry instructions and respect availability controls. We may restrict requests to protect service availability or investigate suspected abuse. Unlimited proxy bandwidth does not remove API request limits.

The dashboard playground sends authenticated read requests against your real account data using your own key. It cannot purchase, renew or cancel leases. Connection details and responses may contain sensitive information; reveal or share them only when appropriate and clear them after testing.

10.4. Request records and support

To operate the API, investigate errors, prevent abuse and report wallet activity, we record request metadata such as account and key identifiers, request ID, method, route template, response status, timing and timestamp. The API request-history feature excludes bearer secrets, request and response bodies, query values and proxy connection credentials. Financial records are maintained separately. The Privacy Policy applies to personal data.

Keep request IDs and redacted error details when contacting support. Do not retry an uncertain purchase with a new idempotency key or treat missing confirmation as authorization for a second charge.

11. Disclaimers

PREPROX provides its Products and Services “AS IS” and “AS AVAILABLE,” without warranty of any kind, either express or implied. We make no guarantee that the Services will be uninterrupted, secure, error-free, or meet your expectations.

You acknowledge that your use of the Services is at your own risk, and PREPROX is not responsible for any loss of data, service interruption, or any damages arising from use of the Services.

12. Limitation of Liability & Indemnification

To the fullest extent permitted by law, PREPROX’s liability is limited to the amount you have paid us in the 12 months prior to any claim. We shall not be liable for any indirect, incidental, special, or consequential damages.

You agree to defend, indemnify, and hold PREPROX harmless from any claims or expenses arising from your violation of these Terms or your use of the Services.

13. Termination

We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if you violate these Terms or for any other reason at our discretion. Upon termination, your right to use the Services will immediately cease.

14. Governing Law & Disputes

These Terms are governed by the laws applicable to PREPROX. Any disputes arising out of or related to these Terms shall be resolved through the appropriate legal channels permitted by applicable law.

15. Changes to Terms

We may update these Terms at any time. Updates will be effective immediately upon posting. Your continued use of the Services after changes are published constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at support@preprox.com.