Find the company, policy, support, testing, and data-handling information behind our public product claims. This page also explains what our tools can and cannot prove.
PreProx LLC operates the PreProx website and account platform. Our public products include residential proxy data, 24-hour Mobile and WiFi proxy leases, SMS verification, rental numbers, and IP diagnostic tools.
Questions about an account, purchase, product setup, or policy can be submitted through the contact page or sent to support@preprox.com.
Response time can vary with request complexity and volume. Include your order or lease identifier, the time of the issue, and a concise description to help us investigate.
The authenticated Proxy Checker attempts a connection using the submitted host, port, protocol, and optional credentials. It records whether the connection succeeds, the observed exit IP, HTTP status, and measured request timing.
The IP Reputation Checker requests current network and reputation attributes from a third-party intelligence provider. Results can include network ownership, approximate location, and proxy, VPN, Tor, datacenter, or abuse signals when returned.
The displayed quality estimate is the inverse of the returned risk score: a risk score of 20 produces a quality estimate of 80. The grade groups that estimate into a simpler label; it is not an independent certification.
Country, state, city, ZIP, carrier, and ISP details are shown only when supplied by the active product inventory or lookup response. Availability can change and blank fields are not inferred.
PreProx does not currently publish a historical status dashboard or public uptime SLA. We will link a verifiable incident history here when that reporting is available. For a current service concern, contact support with the affected product and timestamp.